Help and support

If your answer is not here, write to support@ozap.app and a person will reply.

I cannot sign in: Use Sign in and choose reset password. If the email is not recognised, it may be a different address from the one on your account. Write to us and we will check.
How does my child sign in?: Children do not have their own email account. You create a child profile in your parent space, and your child opens their space from your account details.
I want to become a tutor: Tutor access is given by invitation after checks. Write to us and we will tell you the current application status.
Something went wrong in a live session: Leave and open the session again from the same link. Your board work is kept. If the session could not go ahead, tell us and we will arrange another.
I want my child's records changed or removed: Write to us from the email address on the account and say what you would like changed. We will confirm before anything is altered.